Managed Services: Mobile App Rescue
See how InApps rescued Two Raw Sisters' undocumented app after a failed vendor handoff, fixing critical bugs and managing it ever since.
Food & Wellness App Takeover
The client is a New Zealand-based food and wellness brand with 6,000+ active subscribers. Their previous vendor left zero documentation, unresolved critical bugs, and a live user base already experiencing failures, with no clear path to recovery
InApps audited the entire codebase, executed a clean vendor handover, resolved every critical issue, and has continued operating and growing the product as an ongoing managed-service partner for over a year.
Project goals
- Audit an undocumented, inherited codebase end-to-end
- Resolve all critical bugs affecting live users
- Conduct a structured handover from the outgoing vendor
- Build real-time data visibility for product and marketing decisions
- Extend the product with a new web application
Client requirements
Across each key area, these requirements shaped every recovery and growth decision we made.
Codebase Recovery
They needed someone to make sense of a system nobody on their side fully understood.
- AI-assisted audit of the inherited codebase, cross-checked by senior engineers, to map structure and dependencies faster than a manual read-through alone
- Structured handover process with the outgoing vendor to capture tribal knowledge before it disappeared
- Documentation rebuilt from scratch, drafted with AI assistance and verified line by line against the live system
- Risk assessment of every critical component, with AI-flagged hotspots prioritized for senior review
Stability & Bug Resolution
Live users were already affected, there was no room for a slow fix.
- Triaged and resolved all critical production bugs, prioritized by severity and user impact
- Zero additional downtime during the fix process, with engineers validating every patch before deployment
- Regression testing before each release to prevent new issues from slipping through
- Stable foundation locked in before any new feature work began
Data & Analytics
The team had no real-time visibility into how users actually behaved.
- AI-assisted data standardization across the existing user base to clean inconsistencies at scale
- Real-time analytics dashboard for product and marketing teams, with insight summaries for non-technical stakeholders
- Clean data pipelines built to support future campaigns and segmentation
- Reporting structured so business decisions could be made without engineering involvement
Ongoing Product Growth
The client needed a partner who would stay, not disappear after the fix.
- Continued feature development tied to live events, with AI tools used to accelerate scoping and estimation
- Advised on and led the development of a web version of the application to support expanding content and user needs
- Long-term operational ownership, not a one-time engagement
- Predictable delivery velocity quarter over quarter, tracked and adjusted using AI-assisted sprint analytics
Business challenges
The core obstacles inherited from a failed vendor relationship.
Zero Documentation
The previous vendor left without handover notes, leaving the app's engineering history a black box.
Live Critical Bugs
Real users were already experiencing failures in production, with no clear fix path in place.
No Data Visibility
The team had no real-time view into user behavior, making marketing and product decisions reactive instead of data-driven.
Single-Channel Limitation
The product existed only as a mobile app, with no web presence to capture additional growth.
Our solutions
Each solution moved clients from vendor failure to a stable, growing product.
Full Vendor Handover Audit
Audited the entire inherited codebase to map every critical issue left by the previous vendor.
Critical Bug Resolution
Fixed and stabilized the app's core issues before building anything new on top.
Real-Time Analytics Dashboard
Built a live dashboard standardizing user data for marketing and product decisions.
Ongoing Web Expansion
Extended the product with continuing feature delivery as a long-term partner.
Technology stack
A stack rebuilt for stability first, then growth.
React Native
Node.js
AWS, Firebase
PostgreSQL, Redis
The experts behind it
A dedicated team structured to recover, stabilize, and then grow the product as an ongoing partner.
Project Manager
Owns delivery timeline, stakeholder communication, and ongoing roadmap planning.
Solution Architect
Designed the recovery plan from the inherited, undocumented codebase.
Backend Engineers
Resolved critical bugs and rebuilt the platform's core services.
Mobile Engineer
Maintains and extends the existing React Native app.
What we delivered
Key outcomes
- Feature delivery velocity tripled compared to the previous vendor
- Real-time analytics dashboard now drives marketing and product decisions
- Partnership has continued for over a year
- Platform stability and performance improved for 6,000+ active subscribers
Every question answered in detail. Every delivery on time. Project management that actually deserves the rating they put on it.
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